FAQ
Frequently asked questions:
PRODUCTS
Q. Do you offer warranty on your products?
SaVera’s manufacturer’s warranty covers workmanship, materials and construction of our products for one year from the date of delivery to you. Our warranty is non-transferable. For the warranty to be valid all products must be used for intended purposes. The warranty does not cover items that exhibit signs of misuse, commercial use, accidental damage, excessive wear and tear, modifications or alterations to the item.
We work hard to make sure that your order reaches you in perfect condition. In the rare event it does not reach you in the best condition or it does not match your expectations - please get in touch with customer service at service@SaVeraLiving.com. We will do our best to make it right. For quick resolution we offer to replace parts, repair or make a full replacement at our discretion.
Please note that our furniture & lighting are made & finished using finest sustainable and reclaimed solid wood and wrought iron. The material has color, finish and dimensional variances such as natural wood grain, seasonality and species of the wood used. The final finish would also be slightly different in tone from one piece to another. Our designer throws are made from 100% natural superior cotton ethically sourced and manufactured. Website pictures are stock pictures and slight variance from picture to actual item is possible. Individual attention by craftsmen and finish makes each piece very unique and is acceptable normal in antique furniture and other handicrafts manufacturing.
Q. Do your products look the same as on the website?
SaVera pictures are taken professionally with more natural lighting and without photoshopping. Our images have a truthful depiction which is as close as possible to the actual item. It is common knowledge that these days all online stores and their social media accounts are saturated & overloaded with photoshopped imagery or should we call it trickery? SaVera has taken a stand to showcase our products as they are to closest true image.
Q. If I don’t like the product can I Return it?
We have 30day satisfaction guarantee on SaVera Living products.
We strive to create the best quality products and provide a great shopping experience. In case you are unsatisfied with your purchase or just for any reason wish to return it you can do that up to 30days from the date item was delivered.
Return policy:
Buyer must obtain a Return Merchandise Authorization Number (“RMA”) before returning the item without exception. Customized items and items sold as FINAL SALE are not refundable.
Restocking fees: For items returned under the return policy and within 30days a restocking fee of 15% will be applied.
Returned items must be in as New condition and in Original packaging. To avoid any damages while in transit back to our warehouse, adequate internal cushioning and packaging material should be used.
All return shipping charges are payable by the customer.
Once it reaches our warehouse the returned items are inspected by our team. If items are found in "like new" condition and the return is approved we will refund the balance less restocking fees, the original shipping & return shipping charges on your original payment method. Please note It could take up to a full billing cycle for your bank or credit card company to process and post the refund to your account.
Q. Where can I find the assembly instructions and parts?Assembly instructions are placed inside of your furniture packaging along with the parts required to assemble it. Please note no tools are provided however some items may include wall anchors and other safety items to help with installation. Some lighting items may carry a spare jewel/crystal.
YOUR ORDER AND DELIVERY
Q. What form of payment do you accept and when do you charge my purchase?
We accept most major credit cards to complete your purchase. Your payment is charged at the time your order is placed.
Q. Do you offer financing?
We do not offer any financing at this time.
Q. Do you charge any Sales Tax?
We collect Sales Tax on sales where required by local Sales Tax laws. The Tax amount when due is shown as Sales Tax at time of checkout.
Q. Where do we deliver?
COVID-19 and the social distancing requirements have made it necessary for us to revise our delivery and service options. We are currently delivering LARGE n HEAVY items to limited states. All other items such as lighting, throws and small furniture are delivered to 48 states nationwide with the exception of Alaska and Hawaii.
Q. How much does delivery cost?
Free Shipping for all TEXAS orders delivered in state.
Free Shipping on all orders for Throws to 48 contiguous states.
Discounted freight/courier shipping cost is applied on all orders shipped outside Texas. No shipping options are available for Alaska & Hawaii currently.
Q. Is my Credit/Debit Card information safe?
Yes, using your credit or debit card is safe on SaVeraLiving.com website. We use the same 256-bit encryption that is used by banks when transferring transaction data.
Q. Can I cancel my order?
Yes, you can cancel your order any time prior to shipping for a full refund. If your cancellation is received after your order has left our warehouse, we will issue refund less the shipping and return shipping fees.
Q. Will I receive all items in my order at the same time?
All in-stock and ready to ship items are shipped together and any back ordered items are shipped free separately as they become available. For your convenience Furniture orders are held back until all items are available for delivery at one time.
Q. How will I know when my order has been shipped?
Once your order has left our warehouse, we will email you the order tracking number for easy follow up. Please feel free to contact us for order status and any questions at service@SaVeraLiving.com.
Q. How long does it take to ship my order and receive it?
All in-stock and ready to ship items are shipped within 48hrs. Depending upon the size or your order and the distance it may take from 1 to 10 business days for delivery to your door.
Q. I am not ready to receive my order yet – should I still order or wait?
Yes, consider ordering early to make sure your item is available when you are ready to receive it. Out of stock items can take several weeks sometimes to be in stock again. Upon ordering do indicate “HOLD Delivery” in your Order Notes and in your communication to make sure we place a hold on delivery.
Q. What if I need to update or change my shipping address?
Please notify us as soon as possible of any shipping address changes. Email us directly at service@SaVeraLiving.com. Please note that any changes to the delivery address after the order has left our location will delay the delivery time and increase the delivery costs.
Q. What happens when I miss my delivery appointment?
If you miss your delivery appointment our carriers will contact you to reschedule the delivery date and time for the second attempt. Please note re-delivery attempt may cost extra between $99 to $299 depending on the delivery location area/distance and the actual order size.
Q. How can I order White Glove Delivery?
All White Glove services are suspended due to Covid-19 until further notice.
Q. What do I do if I receive a damaged product?
We take all precautions to get the product to you safely and without any damage. If you notice any damage to the packaging indicating possible damage at the time of delivery - please notify the delivery carrier agent. Take several good pictures with as much detail as possible and contact Customer service for help. We will take over and find the best solution.
Q. What if my furniture does not fit through the door or hallway during delivery?
We highly recommend that you measure your entry doors and hallways to make sure your order delivery goes as planned. If in doubt please contact service@SaVeraLiving.com prior to placing your order.
SaVera TRADE
Q. I am an interior designer interested in working with you, how can I get in contact?
Please email your inquiries with your information to trade@SaVeraLiving.com
Q. How can I apply my trade discount?
Discounts are applied to all paid items automatically.